NO PHONE CALLS PLEASE.

GENERAL DESCRIPTION:

The Behavioral Health Technician I is responsible for providing direct, non-clinical support to clients at the Behavioral Health Urgent Care (BHUC) center. This position assists in maintaining a safe, therapeutic, and recovery-oriented environment, monitoring client behavior, and supporting clinical staff in crisis stabilization efforts. The Behavioral Health Technician I plays a key role in client engagement, observation, and documentation while adhering to trauma-informed care principles.

WORK DUTIES AND TASKS:

Job Duties:

30% - Monitor clients in designated areas to ensure safety and de-escalate situations as needed

20% - Assist with client engagement, orientation to the facility, and basic needs support (e.g., meals, comfort items)

15% - Document client observations, behaviors, and incidents in accordance with Medicaid and BHUC standards

15% - Support clinical staff during crisis interventions and safety planning

10% - Escort clients within the facility and during transfers when needed

5% - Maintain cleanliness and readiness of client areas in collaboration with environmental services

5% - Participate in staff meetings, trainings, and ongoing professional development

QUALIFICATIONS, EDUCATION AND EXPERIENCE REQUIREMENTS:

High school diploma or GED required; Associate's degree in a human services field preferred.

At least 1 year of experience in behavioral health, crisis services, or a related human services role preferred.

Training in de-escalation, crisis response, or CPI certification preferred (must be obtained within 90 days of hire).

Ability to interact effectively with individuals in crisis and work as part of a multidisciplinary team.

CORE COMPETENCIES:

To perform effectively in this position, the individual should demonstrate the following competencies. These core competencies represent effective administration of Integrated Family Services, PLLC and its programs fulfilling the IFS mission.

Management: Maintains effective systems of internal controls to account for all billing for IFS clients assigned to the caseload. Manages and supervises other billing personnel. Demonstrates the core values of IFS in maintaining effective administrative operations.

Job Knowledge: Understands the duties and responsibilities of the position and keeps job knowledge up-to-date. Clearly understands the mission of the organization and continuously works to promote IFS and achieve its goals.

Initiative in fulfilling the goals of the organization: From interactions with staff, the employee recognizes and brings to the attention of the department Director issues that affect the organization and implements plans to reach organizational goals as determined by the management team. Displays initiative in developing action plans and resolving problems as they occur, in consultation with the departmental supervisors and the department Director.

Communication: Maintains effective two-way communication with staff, community agencies, and other audiences using a variety of formats. Examples include: written communications that clearly outline the situation and action items; verbal presentations and briefings to the department Director and members of the management team.

Dependability: Seeks increased responsibility while remaining conscientious, thorough, accurate, and reliable with respect to achieving the organization's goals, and the needs of the IFS consumers and fellow staff. This includes being available and responsive to issues and concerns as they arise

PHYSICAL DEMANDS, WORK ENVIRONMENT, TRAVEL AND MISCELLANEOUS:

Physical Demands

This position requires the ability to respond quickly to high-stress situations, oversee multiple team members across shifts, and manage clinical documentation systems. The Program Manager must be able to lift up to 25 pounds, stand or walk for extended periods, and intervene in behavioral incidents if needed.

Work Environment

Work is performed in a behavioral health urgent care facility that operates 24/7. The environment can be fast-paced and may involve exposure to individuals in crisis, including those experiencing mental health or substance use emergencies.

Travel

Minimal travel required. Occasional travel to community partner agencies, trainings, or off-site meetings may occur.

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This job description is not intended to be all-inclusive. Employee may perform other related duties as determined to meet the on-going needs of the organization. Acknowledgement of this document is in receipt of this job description and does not create a contract of, or specify terms, conditions or a specific period of employment.

All employment relationships with Integrated Family Services, PLLC are at-will and may be terminated at any time, with or without cause, with or without notice by either the employee or employer.

I acknowledge that I have received a copy of this job description and it has been reviewed with me and I understand the duties and requirements of the job. I also acknowledge and understand that if I have any questions pertaining to the duties and requirements of my job that I may ask my immediate supervisor, departmental manager or Human Resources.

In addition to competitive salaries and opportunities for advancement, full-time employees are offered a wide range of benefits to meet their individual needs, which includes:

Medical, Vision, Dental Insurance.

Life Insurance (Paid by Company).

PTO (Paid Time Off).

Paid Holidays.

Longevity Pay.

401K Retirement Plan.

Funeral Leave.

FMLA.

Supplemental Insurance offering through Aflac with Payroll Deduction.

Direct Deposit.

Training Opportunities.

Continuing Education Leave for Licensed Professionals (opportunity to gain free CEU's).

Free Clinical Supervision in Greenville (LCSWA/LCASA/CSAC).