NO PHONE CALLS PLEASE. 

GENERAL DESCRIPTION:

The Lead CNA / Case Manager is responsible for supervising and coordinating the Certified Nursing Assistants (CNAs) at the Behavioral Health Urgent Care (BHUC) center. This includes managing CNA schedules, providing direct CNA services, and ensuring quality of care. Additionally, this role provides case management services to clients, linking them to community resources and ensuring continuity of care following their BHUC visit. The Lead CNA / Case Manager works closely with the Program Manager and clinical staff to deliver trauma-informed, person-centered care.

WORK DUTIES AND TASKS:

Job Duties:

25% - Supervise CNA staff, provide leadership, and ensure adherence to protocols

5% - Coordinate CNA work schedules to maintain adequate coverage

20% - Provide direct CNA services including vital signs, observation, and client support

20% - Conduct case management assessments to identify client needs and community resource referrals

10% - Develop individualized service plans and coordinate follow-up care

5% - Maintain documentation of CNA activities and case management services in compliance with Medicaid standards

5% - Participate in team meetings and interdisciplinary planning

QUALIFICATIONS, EDUCATION AND EXPERIENCE REQUIREMENTS:

At least a Batchelor's degree in health or human services required

Active North Carolina CNA certification required.

At least 5 years of experience as a CNA, with at least 3 years in a behavioral health, emergency, or urgent care setting.

Experience in supervision, scheduling, or team coordination strongly preferred.

Knowledge of community resources and case management practices.

CORE COMPETENCIES:

To perform effectively in this position, the individual should demonstrate the following competencies. These core competencies represent effective administration of Integrated Family Services, PLLC and its programs fulfilling the IFS mission.

Management: Maintains effective systems of internal controls to account for all billing for IFS clients assigned to the caseload. Manages and supervises other billing personnel. Demonstrates the core values of IFS in maintaining effective administrative operations.

Job Knowledge: Understands the duties and responsibilities of the position and keeps job knowledge up-to-date. Clearly understands the mission of the organization and continuously works to promote IFS and achieve its goals.

Initiative in fulfilling the goals of the organization: From interactions with staff, the employee recognizes and brings to the attention of the department Director issues that affect the organization and implements plans to reach organizational goals as determined by the management team. Displays initiative in developing action plans and resolving problems as they occur, in consultation with the departmental supervisors and the department Director.

Communication: Maintains effective two-way communication with staff, community agencies, and other audiences using a variety of formats. Examples include: written communications that clearly outline the situation and action items; verbal presentations and briefings to the department Director and members of the management team.

Dependability: Seeks increased responsibility while remaining conscientious, thorough, accurate, and reliable with respect to achieving the organization's goals, and the needs of the IFS consumers and fellow staff. This includes being available and responsive to issues and concerns as they arise

PHYSICAL DEMANDS, WORK ENVIRONMENT, TRAVEL AND MISCELLANEOUS:

Physical Demands

This position requires the ability to respond quickly to high-stress situations, oversee multiple team members across shifts, and manage clinical documentation systems. The Program Manager must be able to lift up to 25 pounds, stand or walk for extended periods, and intervene in behavioral incidents if needed.

Work Environment

Work is performed in a behavioral health urgent care facility that operates 24/7. The environment can be fast-paced and may involve exposure to individuals in crisis, including those experiencing mental health or substance use emergencies.

Travel

Minimal travel required. Occasional travel to community partner agencies, trainings, or off-site meetings may occur.

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This job description is not intended to be all-inclusive. Employee may perform other related duties as determined to meet the on-going needs of the organization. Acknowledgement of this document is in receipt of this job description and does not create a contract of, or specify terms, conditions or a specific period of employment.

All employment relationships with Integrated Family Services, PLLC are at-will and may be terminated at any time, with or without cause, with or without notice by either the employee or employer.

I acknowledge that I have received a copy of this job description and it has been reviewed with me and I understand the duties and requirements of the job. I also acknowledge and understand that if I have any questions pertaining to the duties and requirements of my job that I may ask my immediate supervisor, departmental management or Human Resources.

In addition to competitive salaries and opportunities for advancement, full-time employees are offered a wide range of benefits to meet their individual needs, which includes:

Medical, Vision, Dental Insurance.

Life Insurance (Paid by Company).

PTO (Paid Time Off).

Paid Holidays.

Longevity Pay.

401K Retirement Plan.

Funeral Leave.

FMLA.

Supplemental Insurance offering through Aflac with Payroll Deduction.

Direct Deposit.

Training Opportunities.

Continuing Education Leave for Licensed Professionals (opportunity to gain free CEU's).

Free Clinical Supervision in Greenville (LCSWA/LCASA/CSAC).