Job Title: MORES Family Support Partner (FSP)

Status: Full-time

Shift: 1st

Classification: Non-exempt

Management: No

Department: MORES

Location: Greenville office/in the community/remote

Reports To: MORES Team Lead

GENERAL DESCRIPTION:

MORES is a team-based crisis intervention for children and adolescents ages 3 to 21 years experiencing escalating emotional and/or behavioral needs. MORES provides up to eight weeks of follow-up services for individuals who have experienced a behavioral health crisis. The goal of the MORES program is to stabilize the present concern, empower and educate families to monitor, manage and cope with similar situations in the future, establish and build resiliency skills and strengthen the natural support systems of youth and families.

The MORES Family Support Partner (FSP) is a community-based service provided to the caregiver/family of a child/youth that has mental illness, substance use disorder or co-occurring diagnoses. Family Support Partners provide structured, one-to-one, person-centered, strength-based interventions that promote self-determination, self-advocacy and focus on recovery and resiliency for the child/youth and caregivers. The service provided to the caregiver and family must be directed exclusively toward the benefit of the child/youth. A FSP works with the enhanced mobile crisis team to improve the outcomes for child/youth that are involved in multiple systems and increase the child/youth and the family's capacity to manage their own services and support while promoting recovery and healthy relationships. The FSP service is based on the belief that family voice and choice are essential in care and in producing positive outcomes.

In an enhanced mobile crisis response, the FSP will be connected to the family during or shortly after the initial crisis response and assessment. The position provides mobile crisis interventions and support for individuals and families utilizing the Mobile Crisis Response system. A FSP is a person who can articulate lessons learned from their own lived experience parenting a child, youth or emerging adult, and has specialized training to assist and empower families raising young people who experience emotional, developmental, behavioral, substance use, or mental health concerns. The FSP works within the System of Care (SOC) values and principles.

WORK DUTIES AND TASKS:

Job Duties:

Engagement of youth and family/caregiver

Negotiating with clients, family/caregivers, and service providers

Helping family identify ways to de-escalate: observing, interrupting, and shifting dynamics, education and skill introduction

Assisting the MORES team with assessment: strengths, triggers, communication, contexts, patterns of behavior, collateral outreach

Planning: safety, crisis and transition, alternative strategies, plan oversight and monitoring

Identifying: developing, or providing services to clients with serious emotional disturbance. Identifying services within the established service system and uncovering natural supports

Motivational interviewing behavior change strategies.

Partner with MORES team to assess strengths, identify services, and develop a Family Care Plan

Complete the NC CAT training and become certified (once hired)

Report and document activities including completion of required MORES evaluation criteria

Develop, collect and disseminate resources for youth and family

Demonstrate a positive regard for clients and families

Be persistent and remain objective

Identify and respond appropriately to cultural diversity and differences

Work independently, performing duties under general supervision

Teamwork ? communicate and collaborate with enhanced mobile crisis team and other support providers

Communicate effectively

Develop rapport and communicate with persons from diverse cultural backgrounds

SCHEDULE:

Full-time Monday-Friday 8:00 AM to 5:00 PM with some after-hour and weekend availability as needed.

QUALIFICATIONS, EDUCATION AND EXPERIENCE REQUIREMENTS:

The Family Support Partner must be a parent/caregiver of a child who has received services and therefore has firsthand experience within the family system.

The Family Support Partner must be nationally certified or working toward national certification in becoming a Certified Family Peer specialist (National Federation of Families).

Bachelor's degree in a human services field from an accredited university and one year of experience working with the target population; or an associate's degree in a human services field from an accredited school and two years of experience working with children/adolescents/transition-age youth; or a high school diploma or GED and a minimum of four years of experience working with children, adolescents or transition age youth.

Complete the Mobile Crisis and MORES Training Curriculum within the first 90 days of employment.

No criminal convictions of child abuse or violent crimes.

Must be able to pass a criminal background and motor vehicle check.

Must possess a valid driver's license.

Must be able to keep strict confidentiality and work with diverse population

CORE COMPETENCIES:

To perform effectively in this position, the individual should demonstrate the following competencies. These core competencies represent effective administration of Integrated Family Services, PLLC and its programs fulfilling the IFS mission.

Management: Maintains effective systems of internal controls to account for all billing for IFS clients assigned to the caseload. Manages and supervises other billing personnel. Demonstrates the core values of IFS in maintaining effective administrative operations.

Job Knowledge: Understands the duties and responsibilities of the position and keeps job knowledge up-to-date. Clearly understands the mission of the organization and continuously works to promote IFS and achieve its goals.

Initiative in fulfilling the goals of the organization: From interactions with staff, the employee recognizes and brings to the attention of the department Director issues that affect the organization and implements plans to reach organizational goals as determined by the management team. Displays initiative in developing action plans and resolving problems as they occur, in consultation with the departmental supervisors and the department Director.

Communication: Maintains effective two-way communication with staff, community agencies, and other audiences using a variety of formats. Examples include: written communications that clearly outline the situation and action items; verbal presentations and briefings to the department Director and members of the management team.

Dependability: Seeks increased responsibility while remaining conscientious, thorough, accurate, and reliable with respect to achieving the organization's goals, and the needs of the IFS consumers and fellow staff. This includes being available and responsive to issues and concerns as they arise

PHYSICAL DEMANDS, WORK ENVIRONMENT, TRAVEL AND MISCELLANEOUS:

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, stand, walk, speak and hear. The position requires extensive computer use so the employee must have sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen. The employee must rarely lift and/or move up to 20 pounds. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the essential functions.

Work Environment

The work environment is in the community/field most days with some flexibility to work from home or in office. Reasonable accommodations in the work environment may be made to enable individuals with disabilities to perform the essential functions.

Travel

The employee must be able to travel regularly to the homes of families served or another community location based upon the families' preferences. Additional travel may be required for training and outreach purposes.

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This job description is not intended to be all-inclusive. Employee may perform other related duties as determined to meet the on-going needs of the organization. Acknowledgement of this document is in receipt of this job description and does not create a contract of, or specify terms, conditions or a specific period of employment.

All employment relationships with Integrated Family Services, PLLC are at-will and may be terminated at any time, with or without cause, with or without notice by either the employee or employer.

I acknowledge that I have received a copy of this job description and it has been reviewed with me and I understand the duties and requirements of the job. I also acknowledge and understand that if I have any questions pertaining to the duties and requirements of my job that I may ask my immediate supervisor, departmental manager or Human Resources.