NO PHONE CALLS PLEASE.

GENERAL DESCRIPTION:

Assist in front office operations. Must possess the following skills and knowledge: Advanced computer and calculator skills; Excellent coordinating consumer relations and organizational skills; Excellent telephone skills; Excellent written and oral communication skills; Good filing, documenting, and recording skills; Adaptable, flexible and able to maintain effectiveness during change; Cultural Competence; energy and enthusiasm; Ability to de-escalate initial crisis situations involving behavioral health symptoms that present on the phone or in office due to administrative duties that require direct contact with consumers and families.  This includes using non-threatening strategies to engage consumers and families at the initiation of service delivery and linking clients with the appropriate intervention to handle the crisis situation. Ability to work well with others and take directions. 

WORK DUTIES AND TASKS:

Completes all administrative requirements including typing documentation and correspondence in a timely and efficient manner.

Adheres to all IFS office policies and operating procedures.

Screen and Greet visitors and determine whether they should be given access to specific individuals, directing them to appropriate individuals.

Manage and maintain therapists' and physicians' schedules.

Capable of operating a multi-line telephone console; Staffing the IFS phone-line and coordinating services of IFS consumers

Receives complaints and requests for information.

To obtain insurance verification, co-pay and deductible information prior to first visit.

Responsible for entering billing information into system upon completion of therapist's visits.

Responsible for entering client's data into the electronic health records system.

Responsible for replenishing machines to assure continuous productivity.

Responsible for tidying up the lobby area and bathrooms during the course of a business day.

Performs other routine clerical work such as typing, filing, scheduling and mail processing.

Participates on inter-departmental committees as assigned.

Attends continuing education per professional and service requirements and as relevant to job duties.

Attend staff meetings and clinical staff meetings and training/events as assigned.

Attends a minimum of 2 hours of cultural competency continuing education per year.

Completes trainings as required.

Completes annual performance evaluation in a complete and timely manner.

Serve as the IFS representative and liaison to community, local, state and or federal organizations and programs.

Helps to maintain open, effective, two-way communication with the Local management Entity.

Collaborates with other mental health professionals on behalf of consumers to identify and assist in implementing necessary treatments or support services.

Maintains positive referral relationships with relevant community agencies.

Works creatively to positively impact service delivery by communicating with referring providers and fellow employees.

Other duties as assigned.

QUALIFICATIONS, EDUCATION AND EXPERIENCE REQUIREMENTS:

High school diploma or equivalent is required.

Completion of an Associate's Degree from an accredited college or university supplemented by specialized administrative /secretarial/computer training courses or graduation from an accredited business school/college or trade school with appropriate certificates, or an associated degree in any human service related field preferred.

Ability to read, write, understand, and follow directions in English accurately and in a timely manner is required, position is extremely time sensitive.

At least twenty-one years old.

At least 1 - 2 years experience in medical front desk and human services field with experience in billing, payroll, clerical, etc. required.

Must possess a valid driver's license and be proficient in spoken and written English.

Must be able to pass a background check, MVR, and sexual offender check.

No criminal convictions of child abuse or violent crimes.

A valid Driver's License and basic auto insurance.

Proven ability to maintain strict confidentiality.

In addition to competitive salaries and opportunities for advancement, full-time employees are offered a wide range of benefits to meet their individual needs, which includes:

Medical, Vision, Dental Insurance.

Life Insurance (Paid by Company).

PTO (Paid Time Off).

Paid Holidays.

Longevity Pay.

401K Retirement Plan.

Funeral Leave.

FMLA.

Supplemental Insurance offering through Aflac with Payroll Deduction.

Direct Deposit.

Training Opportunities.

Continuing Education Leave for Licensed Professionals (opportunity to gain free CEU’s).

Free Clinical Supervision in Greenville (LCSWA/LCASA/CSAC).