NO PHONE CALLS PLEASE.
Job Title: Mobile Crisis Services Consulting Licensed Professional (LCSW)
Status: Fulltime
Classification: Exempt
Management: No
Department: Clinical
Location: Greenville
Reports To: Mobile Crisis Director
GENERAL DESCRIPTION
The Mobile Crisis Management Consulting Licensed Professional (LCSW) is responsible for providing all support, services, and treatments necessary to provide integrated crisis response, crisis stabilization, interventions, and crisis prevention activities. This Mobile Crisis Management Consulting Licensed Professional (LCSW) will provide immediate evaluation, triage, and access to acute mental health, developmental disabilities, and/or substance abuse services, treatment, and supports to effect symptom reduction, harm reduction, and/or to safely transition persons in acute crises to appropriate crisis stabilization and detoxification/supports/services. In addition, the Mobile Crisis Management Consulting Licensed Professional (LCSW) will be responsible for immediate telephonic response to assess the crisis and determine risks, mental status, medical stability, and appropriate response. This position is also responsible for providing clinical supervision and consultation with crisis services. In this position, crisis services will be managed and assessed for proper response and follow-up.
Must have the following Knowledge/Skills: Strong knowledge of techniques and practices involved in the care and treatment of emotionally, mentally, and behaviorally impaired persons, Basic knowledge of personnel administration as it relates to the supervision, selection, motivation, and discipline of employees, Skill in communicating orally and through writing with a variety of people to provide or exchange information, coordinate the work of staff with other entities of the agency and with outside agencies, Ability to plan and carry out a program of orientation, Ability to participate in administrative and professional staff meetings to plan programs and improvements related to company's goals and mission, Ability to observe clients' progress in treatment and recommend potential revisions in assessments and crisis plans to professional staff, Strong individual and group counseling skills, Strong assessment skills, Strong community integration skills, Strong family/caregivers training and consultation skills, Strong mentoring and mediation skills, Strong judgment and Excellent problem solving skills; Strong adaptive skill training in all functional domains including vocational, educational, personal care, domestic, social, communication, leisure, problem-solving, etc.; Strong behavioral crisis and modeling intervention skills; Strong motivational interviewing, mentoring and mediation skills; Competency in Wellness Education and Symptom management issues; Cognitive Behavioral Therapy Interventions; Extensive knowledge of the dynamics of mobile crisis and other IFS programs and services offered in North Carolina; demonstrated skill in management and networking between agencies and professionals; basic knowledge of billing and business practices related to the provision of mental health services in the state of North Carolina; enthusiasm and energy and Cultural Competence; energy and enthusiasm.
WORK DUTIES AND TASKS
To provide day-to-day clinical consultation, guidance, direction, resource identification, problem resolution, seeking input and to staff within the mobile crisis management department. Follow-up with the Call Center Manager, Regional Director(s) of Crisis Services, Director of Mobile Crisis, or Chief Executive Officer when additional consultation is needed.
Responsible for appropriately assessing individuals who are experiencing mental health, developmental disability, and/or substance use crisis.
Responsible for identifying appropriate natural supports or community resources to stabilize the individual's crisis.
Responsible for ensuring the overall safety of the individual served, their families, and the community.
Responsible for networking with other community agencies to ensure effective care across the service delivery continuum. Will maintain the EHR of the individual served to ensure that appropriate Medicaid and agency standards are met.
Provides a range of psychotherapeutic services including crisis intervention counseling, and individual, couples, family, and group psychotherapy, as needed.
Provides resources assistance to people served in acquiring assistance through community and state resources.
Adheres to all federal, state, and local ethical and legal guidelines for licensure and in accordance with program standards.
To report to the appropriate mobile crisis services supervisor or regional director any clinical or administrative problems that may be identified in an effort of collaborating to resolve the issue.
To monitor coordination of mobile crisis services and other community services when necessary.
When necessary, manage day-to-day client-related issues between other agencies and the organization itself.
To act as an advocate on behalf of the individual served and organization.
To perform document review until this procedure can be done randomly.
To ensure that the Person-Centered planning model is being incorporated in care.
To ensure that the individual served receives good quality continuity of care.
Provides resources assistance to the individual served in acquiring assistance through community and state resources.
Works with the individual served, parents or other care givers on functional problems that occur in natural settings. Focuses on assisting the individual served in preventing, overcoming or managing functional deficits in school, home or in an assisting the primary caregiver in acquiring the skills needed to assist the individual served in all functional domains: vocational, educational, personal care, domestic, psychosocial, communication, problem solving, adaptive, etc.
Co-facilitates multi-disciplinary treatment team, interviews the individual served and facilitates discussion around diagnosis and treatment planning, as needed.
Coordinate routine training and professional development for direct care staff to enhance clinical skills.
Adheres to all clinical policies and operating procedures.
Ensures compliance with uniform documentation and charting guidelines.
Responsible for appropriately assessing individuals who are experiencing mental health, developmental disability, and/or substance use crisis.
Will maintain the individual served file to ensure that appropriate Medicaid and agency standards are met.
Provides a range of psychotherapeutic services including crisis intervention counseling, and individual, couples, family, and group psychotherapy.
Monitors patient behaviors and reaction to medication as needed to avoid adverse side effects, makes reports to the staff psychiatrist.
Collaborates with other mental health professionals on behalf of individuals served to identify and assist in implementing necessary treatments or support services.
Attend inter-departmental committees, staff meetings, clinical staff meetings and training/events as assigned.
Attends continuing education per licensing requirements and as relevant to job duties.
Completes annual adult CPR and First Aid certification courses.
Completes annual TB tests and any other required competencies as outlined by the Human Resource Department for all staff.
Shares professional expertise and knowledge with staff and trainees, and community agencies as appropriate.
Serve as the IFS representative and liaison to community, local, state and or federal organizations and programs. Develops and maintains open, effective, two-way communication with the Local Management Entity
Collaborates with other mental health professionals on behalf of clients to identify and assist in implementing necessary treatments or support services.
Maintains positive referral relationships with relevant community agencies, provides education and training as assigned.
Works creatively to positively impact service delivery by communicating with referring providers.
Other duties as assigned.
QUALIFICATIONS, EDUCATION AND EXPERIENCE REQUIREMENTS
An individual who holds an unrestricted license issued by the board regulating the professional in question, in the following discipline: Licensed Clinical Addictions Specialist and Licensed Clinical Social Worker.
A minimum of one year's experience in providing crisis management services in the following setting: assertive outreach, assertive community treatment, emergency department, or other services providing 24/7 response in emergent or urgent situations AND twenty (20) hours of training in appropriate crisis intervention, strategies within the first 90 days of employment.
No criminal convictions of child abuse or violent crimes.
Must be able to pass a criminal background, MVR, and Healthcare Registry Check
Must possess a valid driver's license.
Must be able to keep strict confidentiality and work with diverse populations.
CORE COMPETENCIES
To perform effectively in this position, the individual should demonstrate the following competencies. These core competencies represent effective administration of Integrated Family Services, PLLC and its programs fulfilling the IFS mission.
Management: Maintains effective systems of internal controls to account for all community support activities. Manages Mobile Crisis activities to minimize error in service provision and maximize revenue while adhering to federal, state, and local regulations. Demonstrates the core values of IFS in maintaining effective community support operations.
Job Knowledge: Understands the technical aspects of managing a Mobile Crisis program; provides advice to tis staff directly and/or solicits guidance from experts. Understands the duties and responsibilities of the position and keeps job knowledge up to date. Clearly understands the mission of the organization and continuously works to promote IFS and achieve its goals.
Initiative in fulfilling the goals of the organization: Form interactions with staff and mental health sector, the Mobile Crisis Services Consulting LCSW recognizes and brings to the attention of the Director of Crisis Supervision and Training issues that affect the organization and implements plans to reach organizational goals as determined by the management team. Displays initiative in developing action plans and resolving problems as they occur, in consultation with the administrative director.
Communication: Communicates effectively with multiple audiences using a variety of formats. Examples include electronic and/or written communications that clearly outline the situation and action items; verbal presentations and briefings to the departmental supervisors, the management team and other parties; advocating on behalf of IFS at local meetings and to outside groups regarding a variety of issues affecting IFS.
Dependability: Seeks increased responsibility while remaining conscientious, thorough, accurate, and reliable with respect to achieving the organization's goals, and the needs of the IFS consumers and fellow staff. This includes being available and responsive to issues and concerns as they arise.
PHYSICAL DEMANDS, WORK ENVIRONMENT, TRAVEL AND MISCELLANEOUS
Physical Demands:
While performing the duties of this job, the employee is regularly required to sit, stand, walk, speak, and hear. The position requires extensive computer use so the employee must have sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen. The employee must rarely lift and/or move up to 20 pounds. Reasonable accommodation may be made to enable otherwise qualified individuals with disabilities to perform the essential functions.
Work Environment:
The work environment is a small, busy office and/or area of location may vary or be mobile work. The noise level in the work environment is usually low to moderate. Reasonable accommodation in the work environment may be made to enable individuals with disabilities to perform the essential functions. The employee should have a private workspace to ensure HIPPA requirements.
Travel:
The employee must be able to travel to clinical sites as needed, attend conferences, training and other events as required for acquiring and maintaining proficiency in fulfilling the responsibilities of the position.
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This job description is not intended to be all-inclusive. Employees may perform other related duties as determined to meet the on-going needs of the organization. Acknowledgement of this document is in receipt of this job description and does not create a contract of, or specify terms, conditions, or a specific period of employment.
All employment relationships with Integrated Family Services, PLLC are at-will and may be terminated at any time, with or without cause, with or without notice by either the employee or employer.
I acknowledge that I have received a copy of this job description, and it has been reviewed with me, and I understand the duties and requirements of the job. I also acknowledge and understand that if I have any questions pertaining to the duties and requirements of my job that I may ask my immediate supervisor, departmental management, or Human Resources.
In addition to competitive salaries and opportunities for advancement, full-time employees are offered a wide range of benefits to meet their individual needs, which includes: