NO PHONE CALLS PLEASE 

Job Title:  Mobile Crisis Director

Status:  Full Time

Classification:  Exempt

Management:  Yes

Department:  Mobile Crisis Management

Reports To:  Chief Executive Officer 

GENERAL DESCRIPTION

The Mobile Crisis Director is responsible for overseeing and managing all aspects of the crisis program that includes the call center, access coordinators, mobile crisis response teams, the community liaison, training and special projects.  The Call Center is responsible for screening, triaging, assessing, and dispatching calls received through the IFS hotline. The Access Coordinators are responsible for assisting callers who contact the main IFS phone line with getting linked to the appropriate department to address their identified needs.  The Mobile Crisis Response Teams are responsible for completing a crisis assessment with an identified individual in crisis and thereafter assist them with linkage and referral to needed services and resources as well as completing a crisis plan.  The Community Liaison is responsible for developing and maintaining strong relationships with key community stakeholders who utilize Mobile Crisis Management Services and increasing awareness about the crisis program and its services.  Special projects of the Mobile Crisis Program is overseen by a director who manages the STAR Program, Co-Responder Programs, internships, and other special projects that are initiated to assist the agency with achieving its mission and vision.  Lastly, crisis training is overseen by a director who implements the comprehensive on-boarding process.

The role requires strong leadership, strategic planning, and coordination skills to ensure effective and timely crisis response, collaboration with various stakeholders, and continuous improvement of services.

WORK DUTIES AND TASKS

Leadership and Management

Provide strategic direction and oversight for the Mobile Crisis Team.

Provide supervision to Mobile Crisis Supervisors who supervise Mobile Crisis response staff.

Provide supervision to Call Center Supervisor who supervise Call Center Specialists and Access Coordinators.

Ensure that staff within the crisis program are adequately trained and equipped to handle crisis situations effectively.

Develop and implement policies, procedures, and protocols to enhance the efficiency and effectiveness of crisis response services.

Attend internal and external meetings that are related to crisis intervention and behavioral health awareness.

Other duties as assigned.

Crisis Response Coordination

Ensure all crisis interventions are conducted safely, ethically, and in accordance with best practices.

Collaborate with law enforcement, emergency services, healthcare providers, and other community partners to facilitate a coordinated crisis response.

Other duties as assigned

Program Development and Evaluation

Manage program budgets if available to ensure the efficient use of resources.

Monitor and evaluate key performance indicator outcomes and the effectiveness of crisis response services, using data to inform improvements and innovations.

Prepare regular reports on program performance, outcomes, and impact.

Other duties as assigned

Community Outreach and Education

Oversee community outreach activities to raise awareness about mobile crisis services and promote behavioral health education. 

Develop and maintain relationships with key stakeholders, including community organizations, governmental agencies, and behavioral health advocacy groups.

Represent the organization at meetings, conferences, and public forums.

Other duties as assigned.

Compliance and Quality Assurance

Ensure compliance with all relevant local, state, and federal regulations and standards.

Implement quality assurance measures to maintain high standards of care and service delivery.

Manage all complaints or issues related to crisis response services, ensuring timely and effective resolution.

Other duties as assigned.

QUALIFICATIONS, EDUCATION AND EXPERIENCE REQUIREMENTS

A graduate of a college or university with a Master's degree in a human service field, post graduate degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional, post graduate degree accumulated supervised experience in alcoholism and drug abuse counseling; and,

Holds a full, unrestricted license as a clinical social worker (LCSW) or clinical mental health counselor (LCMHC) or psychiatric nurse or psychiatric nurse practitioner in the state of North Carolina.

Three year's preferred experience in providing crisis management services in the following settings:  assertive outreach, assertive community treatment, emergency department, or other services providing 24/7 response in emergent or urgent situations AND twenty (20) hours of training in appropriate crisis intervention strategies within the first 90 days of employment.

A minimum of four years supervisory/leadership experience in a human service-related field with experience in program development and evaluation, familiarity with trauma informed care principles, proficiency in data analysis and reporting.

No criminal convictions of child abuse or violent crimes. 

Must be able to pass a criminal background, MVR and Healthcare Registry Check.

Must possess a valid driver's license.

Must be able to pass a criminal background check, MVR and Healthcare Registry check.

Must be able to keep strict confidentiality and work with diverse populations.

CORE COMPETENCIES

To perform effectively in this position, the individual should demonstrate the following competencies. These core competencies represent effective administration of Integrated Family Services, PLLC and its programs fulfilling the IFS mission.

Management: Maintains effective systems of internal controls to account for all billing for IFS mobile crisis clients assigned to the Mobile Crisis department. Manages and supervises other Mobile Crisis personnel. Demonstrates the core values of IFS in maintaining effective Mobile Crisis operations.

Job Knowledge: Understands the duties and responsibilities of the position and keeps job knowledge up to date. Clearly understands the mission of the organization and continuously works to promote IFS and achieve its goals.

Initiative in fulfilling the goals of the organization: Form interactions with staff, the Mobile Crisis Director recognizes and brings to the attention of the Clinical Director issues that affect the organization and implements plans to reach organizational goals as determined by the management team. Displays initiative in developing action plans and resolving problems as they occur, in consultation with the Clinical Director.

Communication: Maintains effective two-way communication with staff, community agencies, and other audiences using a variety of formats. Examples include: written communications that clearly outline the situation and action items; verbal presentations and briefings to the Administrative and Clinical directors and other parties.

Dependability: Seeks increased responsibility while remaining conscientious, thorough, accurate, and reliable with respect to achieving the organization's goals, and the needs of the IFS consumers and fellow staff. This includes being available and responsive to issues and concerns as they arise.

PHYSICAL DEMANDS, WORK ENVIRONMENT, TRAVEL AND MISCELLANEOUS

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit, stand, walk, speak and hear.  The position requires extensive computer use so the employee must have sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen.  The employee must rarely lift and/or move up to 20 pounds.  Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the essential functions.

Work Environment:

The work environment is a small, busy office or and area of location may vary or may be a remote work.  The noise level in the work environment is usually low to moderate.  Reasonable accommodations in the work environment may be made to enable individuals with disabilities to perform the essential functions.

Travel:

The employee must be able to travel throughout the Eastern North Carolina Regional locations, to attend conferences, training and other events, as required for acquiring and maintaining proficiency in fulfilling the responsibilities of the position.

*****************************************************************************************************************************************************************

This job description is not intended to be all-inclusive. Employee may perform other related duties as determined to meet the on-going needs of the organization. Acknowledgement of this document is in receipt of this job description and does not create a contract of, or specify terms, conditions or a specific period of employment. 

All employment relationships with Integrated Family Services, PLLC are at-will and may be terminated at any time, with or without cause, with or without notice by either the employee or employer. 

I acknowledge that I have received a copy of this job description, and it has been reviewed with me and I understand the duties and requirements of the job.  I also acknowledge and understand that if I have any questions pertaining to the duties and requirements of my job that I may ask my immediate supervisor, departmental management or Human Resources.