NO PHONE CALLS PLEASE.
GENERAL DESCRIPTION
The Mobile Crisis Services Supervisor will supervise the mobile crisis workers within their specific area/location of provider services. The Supervisor is responsible for providing all support, services, and treatments necessary to provide integrated crisis response, crisis stabilization, interventions, and crisis prevention activities. Mobile Crisis Services Supervisor will ensure that the Mobile Crisis Workers are providing immediate evaluation, triage, and access to acute mental health, developmental disabilities, and/or substance abuse services, treatment, and supports to effect symptom reduction, harm reduction, and/or to safely transition persons in acute crises to appropriate crisis stabilization and detoxification support/services, and, immediate telephonic response to assess the crisis and determine risks, mental status, medical stability, and appropriate response. In the position of a Supervisor, mobile crisis services will be managed and assessed for proper response and follow up.
Must possess the following knowledge/skills: strong knowledge of available community resources; psycho-educational skills; strong individual and group counseling skills; strong assessment skills; strong community integration skills, strong family/caregivers training and consultation skills; strong mentoring skills; strong mediation skills; strong adaptive skill training in all functional domains including vocational, educational, personal care, domestic, social, communication, leisure, problem-solving, etc.; strong behavioral crisis and modeling intervention skills; strong motivational interviewing skills; competency in Wellness Education and symptom management issues, cognitive behavioral therapy interventions and cultural competence. Basic knowledge of personnel administration as it relates to the supervision, selection, motivation, and discipline of employees, Skill in communicating orally and through writing with a variety of people to provide or exchange information, coordinate the work of staff with other entities of the agency and with outside agencies
WORK DUTIES AND TASKS
Responsible for appropriately assessing the individual served who are experiencing mental health, developmental disability, and/or substance abuse crisis.
Responsible for identifying appropriate natural supports of community resources to stabilize the individual's crisis.
Responsible for ensuring the overall safety of the individual served, their families and the community.
Responsible for networking with other community agencies to ensure effective care across the services delivery continuum.
Will maintain the individual served file to ensure that appropriate Medicaid and agency standards are met.
Responsible for facilitating monthly supervision for mobile crisis team or as needed to address crisis responses and interventions.
Responsible for keeping a record of mobile crisis management referrals, crisis respite referrals and responses and completing monthly aggregate reports.
Responsible for making sure that the mobile crisis team and crisis respite direct support professionals has received necessary trainings required by the service's state definition.
This employee is responsible for implementing all components of the service's state definition into the mobile crisis program.
Responsible for overseeing crisis respite service delivery
Completes all administrative requirements including service documentation in timely and efficient manner.
Adheres to all clinical policies and operating procedures.
Ensures compliance with uniform documentation and charting guidelines.
Completes performance evaluations in a complete and timely manner.
Co-signs all treatment record notes as required.
Attends staff meetings, clinical team meetings and trainings/events as assigned.
Attends continuing education per licensing requirements and as relevant to job duties
Attends a minimum of 2 hours of cultural competency continuing education per year.
Completes annual adult CPR, First Aid and CPI certification courses.
Completes required competencies as outlined by the Human Resources Department for all staff.
Other duties as assigned
QUALIFICATIONS, EDUCATION AND EXPERIENCE REQUIREMENTS
An individual who holds a license, provisional license, certificate, registration or permit issued by the governing board regulating a human service profession, except a registered nurse who is licensed to practice in the State of North Carolina by the North Carolina Board of Nursing who also has four years of full-time accumulated experience in mh/dd/sa with the population served; or
A graduate of a college or university with a Master's degree in a human service field and has one year of full time, post graduate degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has one year of full time, post graduate degree accumulated supervised experience in alcoholism and drug abuse counseling; or
A graduate of a college or university with a bachelor's degree in a human service-related field and has two years of full time, post bachelor's degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has two years of full time, post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; or
A graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full time, post bachelor's degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has four years of full time, post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling.
A minimum of one year's experience in providing crisis management services in the following settings: assertive outreach, assertive community treatment, emergency department, or other services providing 24/7 response in emergent or urgent situations AND twenty (20) hours of training in appropriate crisis intervention strategies within the first 90 days of employment.
Must be a Qualified Professional (QP).
Must have 3-5 years' experience in MH/DD/SA
Must have 2-4 years' experience as a supervisor
Must be able to pass a background, MVR and Healthcare Registry Check
No criminal convictions of child abuse or violent crimes.
Must possess a valid driver's license.
Must be able to keep strict
confidentiality and work with diverse populations.
In addition to competitive salaries and opportunities for advancement, full-time employees are offered a wide range of benefits to meet their individual needs, which includes: