NO PHONE CALLS PLEASE.

GENERAL DESCRIPTION:

The Program Manager is responsible for the overall clinical and operational leadership of the Behavioral Health Urgent Care (BHUC) program. This role provides direction to the clinical, administrative and nursing teams, while ensuring services are delivered in compliance with North Carolina Medicaid BHUC guidelines. The Program Manager supports trauma-informed, person-centered care and leads continuous quality improvement efforts.

WORK DUTIES AND TASKS:

Job Duties:

50% - Clinical and Operational Oversight of BHUC program

15% - Coordination with prescribers and clinical team for service delivery

15% - Compliance monitoring, quality assurance, and documentation review

10% - Policy development, staff onboarding, and protocol updates

5% - Inventory, medication storage management, and equipment oversight

5% - Participation in interdisciplinary team meetings and planning

QUALIFICATIONS, EDUCATION AND EXPERIENCE REQUIREMENTS:

Registered Nurse licensed to practice in North Carolina or Licensed Clinical Social Worker licensed to practice in North Carolina.

Minimum of 2 years' experience in program management or clinical leadership, preferably in behavioral health or urgent care.

Experience supervising clinical staff and implementing health protocols.

Familiarity with Medicaid documentation, compliance, and trauma-informed care models

CORE COMPETENCIES:

To perform effectively in this position, the individual should demonstrate the following competencies. These core competencies represent effective administration of Integrated Family Services, PLLC and its programs fulfilling the IFS mission.

Management: Leadership. Maintains effective systems of internal controls to account for all billing for BHUC clients assigned to the caseload. Crisis decision-making prioritization and crisis management and safety oversight. Demonstrates the core values of IFS in maintaining effective administrative operations.

Job Knowledge: Knowledge of behavioral health systems and regulations. Understands the duties and responsibilities of the position and keeps job knowledge up to date. Clearly understands the mission of the organization and continuously works to promote IFS and BHUC and achieve its goals.

Initiative in fulfilling the goals of the organization: Team Supervision. From interactions with staff, the employee recognizes and brings to the attention of the department Director issues that affect the organization and implements plans to reach organizational goals as determined by the management team. Displays initiative in developing action plans and resolving problems as they occur, in consultation with the departmental supervisors and the department Director.

Communication: Effective verbal and written communication. Maintains effective two-way communication with staff, community agencies, and other audiences using a variety of formats. Examples include: written communications that clearly outline the situation and action items; verbal presentations and briefings to the department Director and members of the management team.

Dependability: Seeks increased responsibility while remaining conscientious, thorough, accurate, and reliable with respect to achieving the organization's goals, and the needs of the IFS and BHUC consumers and fellow staff. This includes being available and responsive to issues and concerns as they arise.

PHYSICAL DEMANDS, WORK ENVIRONMENT, TRAVEL AND MISCELLANEOUS:

Physical Demands

This position requires the ability to respond quickly to high-stress situations, oversee multiple team members across shifts, and manage clinical documentation systems. The Program Manager must be able to lift up to 25 pounds, stand or walk for extended periods, and intervene in behavioral incidents if needed.

Work Environment

Work is performed in a behavioral health urgent care facility that operates 24/7. The environment can be fast-paced and may involve exposure to individuals in crisis, including those experiencing mental health or substance use emergencies.

Travel

Minimal travel required. Occasional travel to community partner agencies, trainings, or off-site meetings may occur

*****************************************************************************************************************************************************************

This job description is not intended to be all-inclusive. Employee may perform other related duties as determined to meet the on-going needs of the organization. Acknowledgement of this document is in receipt of this job description and does not create a contract of, or specify terms, conditions or a specific period of employment.

All employment relationships with Integrated Family Services, PLLC are at-will and may be terminated at any time, with or without cause, with or without notice by either the employee or employer.

I acknowledge that I have received a copy of this job description and it has been reviewed with me and I understand the duties and requirements of the job. I also acknowledge and understand that if I have any questions pertaining to the duties and requirements of my job that I may ask my immediate supervisor, departmental management or Human Resources.

In addition to competitive salaries and opportunities for advancement, full-time employees are offered a wide range of benefits to meet their individual needs, which includes:

Medical, Vision, Dental Insurance.

Life Insurance (Paid by Company).

PTO (Paid Time Off).

Paid Holidays.

Longevity Pay.

401K Retirement Plan.

Funeral Leave.

FMLA.

Supplemental Insurance offering through Aflac with Payroll Deduction.

Direct Deposit.

Training Opportunities.

Continuing Education Leave for Licensed Professionals (opportunity to gain free CEU's).

Free Clinical Supervision in Greenville (LCSWA/LCASA/CSAC).