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Job Title: Certified Nursing Assistant (CNA)

Status: Full Time

Classification: Hourly/Non-Exempt

Management: No

Department: Clinic

Reports To: Medical Director

GENERAL DESCRIPTION:

To assist the psychiatric department with patient care and administrative operations. Must possess the following skills and knowledge: Advanced computer and calculator skills; Excellent coordinating patient relation and organizational skills; Excellent telephone skills; Excellent written and oral communication skills; Good filing, documenting, and recording skills; Adaptable, flexible and able to maintain effectiveness during change; Cultural Competence; energy and enthusiasm; Ability to work well with others and take directions. Ability to accurately complete patient vital signs and apply Universal Precaution in the medical setting.

WORK DUTIES AND TASKS: 

Completes all administrative requirements including typing documentation and correspondence in a timely and efficient manner. 

Adheres to all IFS office policies and operating procedures.

Greet and screen patients and determine whether they should be given access to specific psychiatric providers, directing patients to the appropriate psychiatric provider.

Manage and maintain psychiatric providers schedules.

Capable of operating a multi-line telephone console; Staffing the IFS phone-line and coordinating services of IFS patients.

Fulfills major administrative duties.

Completes Vital Signs on patients who present for psychiatric services.

Coordinating and Assisting with Laboratory Draws. Acquiring Laboratory Results and administering back to ordering physician.

Assisting with Administering Patient Clinical Assessment Screenings.

Discusses phone messages left for physicians and then returns phone calls to patients.

Keeps track of documents that physicians need to complete such as FMLA forms, school med authorizations, and informed consent for medications.

Requests records from facilities for continuity of care. Communicates with other outside agencies, facilities, offices and hospitals.

Performs other routine clerical work such as typing, filing, scheduling and mail processing.

Assists with prescription refills. Checks the prescription line, and assists the RN as needed.

Participates on inter-departmental committees as assigned.

Attends continuing education per professional and service requirements and as relevant to job duties.

Attend staff meetings and clinical staff meetings and training/events as assigned.

Attends a minimum of 2 hours of cultural competency continuing education per year.

Completes annual adult CPR and First Aid certification courses.

Completes annual TB tests and any other required competencies as outlined by the Human Resources Department for all staff.

Completes a performance evaluation in a complete and timely manner.

Serve as the IFS representative and liaison to community, local, state and or federal organizations and programs. Helps to maintain open, effective, two-way communication with the Local management Entity.

Collaborates with other mental health professionals on behalf of consumers to identify and assist in implementing necessary treatments or support services.

Maintains positive referral relationships with relevant community agencies.

Works creatively to positively impact service delivery by communicating with referring providers and fellow employees.

Other duties as assigned.

QUALIFICATIONS, EDUCATION AND EXPERIENCE REQUIREMENTS: 

High school diploma or equivalent is required.

Completion of an accredited Certified Nursing Assistant Program (or pending enrollment)

Active Certification as a CNA or CNA II (or with pending completion of program and passing of state exam and registration as a CNA).

Ability to read, write, understand, and follow directions in English accurately and in a timely manner is required, position is extremely time sensitive.

At least twenty-one years old.

At least one year's experience in the CNA field.

Must be able to pass a criminal background, MVR, and Healthcare Registry Check

A valid Driver's License and basic auto insurance.

Must be able to work/travel in both the Ahoskie and Greenville office locations.

Must be able to keep strict confidentiality and work with diverse populations.

CORE COMPETENCIES: 

To perform effectively in this position, the individual should demonstrate the following competencies. These core competencies represent effective administration of Integrated Family Services, PLLC and its programs fulfilling the IFS mission.

Management: Maintains effective systems of internal controls to account for all administrative duties that are assigned. Demonstrates the core values of IFS in maintaining effective administrative operations.

Job Knowledge: Understands the technical aspects of managing the administrative operations of a growing mental health agency; provides advice to its consumers directly and/or solicits guidance from experts and office manager. Understands the duties and responsibilities of the position and keeps job knowledge up to date. Clearly understands the mission of the organization and continuously works to promote IFS and achieve its goals.

Initiative in fulfilling the goals of the organization: From interactions with staff and the mental health sector, the office assistant recognizes and brings to the attention of the office manager issues that affect the organization and implements plans to reach organizational goals as determined by the management team.  Displays initiative in developing action plans and resolving problems as they occur, in consultation with the departmental supervisors and the office manager.

Communication: Communicates effectively with multiple audiences using a variety of formats.  Examples include: written communications that clearly outline the situation and action items; verbal presentations and briefings to the departmental supervisors and the Call Center Director and members of the management team.

Dependability: Seeks increased responsibility while remaining conscientious, thorough, accurate, and reliable with respect to achieving the organization's goals, and the needs of the IFS consumers and fellow staff. This includes being available and responsive to issues and concerns as they arise

PHYSICAL DEMANDS, WORK ENVIRONMENT, TRAVEL AND MISCELLANEOUS:

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, stand, walk, speak and hear.  The position requires extensive computer use so the employee must have sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen.  The employee must rarely lift and/or move up to 20 pounds.  Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the essential functions.

Work Environment

The work environment is a small, busy office and/or area of location may vary in Eastern North Carolina.  The noise level in the work environment is usually low to moderate.  Reasonable accommodations in the work environment may be made to enable individuals with disabilities to perform the essential functions.

Travel

The employee must be able to travel to/between local offices, when necessary/required, attend conferences, training and other events as required to acquire and maintain proficiency in fulfilling the responsibilities of the position.

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This job description is not intended to be all-inclusive. Employee may perform other related duties as determined to meet the on-going needs of the organization. Acknowledgement of this document is in receipt of this job description and does not create a contract of, or specify terms, conditions or a specific period of employment.

All employment relationships with Integrated Family Services, PLLC, are at-will and may be terminated at any time, with or without cause, with or without notice by either the employee or employer.

I acknowledge that I have received a copy of this job description, and it has been reviewed with me, and I understand the duties and requirements of the job.  I also acknowledge and understand that if I have any questions pertaining to the duties and requirements of my job that I may ask my immediate supervisor, departmental management or Human Resources.